When a pet passes Away

Andreas Stamataris on 19/03/2018

We are genuinely sorry to hear about the loss of your pet as we know first hand how much they mean to us. Please accept our honest condolences.

By following the instructions below you can halt the ageing calculations, stop all notifications and keep the data of your deceased pet, including its photos.

Android

Navigate to the pet “Other” information tab from the pet index page.

When changing a pet’s state, you have the option of selecting the date of passing.

iOS

Navigate to the pet “Other” information tab from the pet index page.

When changing a pet’s state, you have the option of selecting the date of passing.

Web

Our Web platform does not currently support selecting date of passing. You can add this detail through our mobile
apps ( iOS & Android ) and sync between your devices.