Manage electronic appointments with the 11pets: Groomer Web App

Albert Pallé on 21/10/2021

One of the most frequent actions when you use the 11pets: Groomer Web App is to accept, reject or reschedule appointment requests from your clients.

When a client requests an appointment, you will receive a notification in the “Notifications” section. You can approve, reject or reschedule the request, and even send a message to the client to start a conversation. When you approve the request, your client will automatically receive a notification.

How to approve an appointment request

Tap “Appointments” in the side bar from the main menu as shown below.

How to approve an appointment request
How to approve an appointment request

When an appointment request comes in, a notification will appear in the upper right corner. Tap on it to see the request.

Notifications section
Notifications section

Tap again on the notification you just received.

Notifications section
Notifications section

It will automatically show you the notification on the calendar, and also it will appear in the “Electronic Appointments” section on the right side.

Electronic appointments section
Electronic appointments section

Tap on the appointment to display the information and manage the appointment request.

How to enter the appointment request information
How to enter the appointment request information

A drop-down will appear with all the information of the request. You can change the information you want, the estimated time of the appointment or even the employee, for example.

How to enter the appointment request information
How to enter the appointment request information

At the bottom, the different options are shown, close the appointment information, reject the appointment request, reschedule or approve it. In addition, you can send a message to the client if you think it is convenient.

Write to the customer and approve the request
Write to the customer and approve the request

Let’s send him a message to confirm the appointment time and approve the request.

Write to the customer and approve the request
Write to the customer and approve the request
Write to the customer and approve the request
Write to the customer and approve the request

After approving the appointment request, tap “Send and inform the owner” so he receives a notification with the confirmation.

Write to the customer and approve the request
Write to the customer and approve the request

The appointment will automatically be added to your calendar.

The request is approved
The request is approved

How to reschedule an appointment request

Now we are going to reschedule an appointment request.

How to reschedule an appointment request
How to reschedule an appointment request

Let’s first write a message to the client to explain the rescheduling with the new time for the appointment, and then reschedule the appointment.

Write to the customer and reschedule the request
Write to the customer and reschedule the request
Write to the customer and reschedule the request
Write to the customer and reschedule the request

Choose the time you want to change the appointment. In this case, at 5:00 p.m.

Write to the customer and reschedule the request
Write to the customer and reschedule the request

Tap “Send and inform owner” so he is notified.

Write to the customer and reschedule the request
Write to the customer and reschedule the request

And the time or date of the appointment you have chosen is automatically changed.

The request has been answered with a reschedule
The request has been answered with a reschedule

How to decline an appointment request

Finally, let’s decline an appointment request.

How to decline an appointment request
How to decline an appointment request

Tap “Send and inform owner” so the customer is notified.

How to decline an appointment request
How to decline an appointment request

And automatically the appointment request disappears from your calendar.

How to decline an appointment request
How to decline an appointment request

If you found this functionality of the 11pets: Groomer Web App useful, we have a dedicated tutorial that explains how it works for mobile devices in case you use them.