11pets: Groomer Tutorials

Kyriakos Stavrou on 12/12/2018

We are very proud to have a special version of 11pets platform for groomers. “11pets: Groomer”, is the most comprehensive application for professional groomers.

In this page, we accumulate all the tutorials that present and explain the relevant functionalities. Our team is at your full disposition for any doubt, question or suggestion you might have. Just send us an email at [email protected] and we will get back to you immediately.

Register as a professional groomer

If you do not have an account already just register as a Professional Groomer. Will you be immediately given a 30-days trial period to test the service. You are absolutely sure that you will love it! If you have your data in a different system, just let us know and we will make our best to help you automatically port them to 11pets.

Login if you already have an account

If you already have an account, you can login on any device, Android, iOS, Smartphone or Tablet. After logging-in, the application will automatically download the data on that device. With “11pets: Groomer”, you can work with multiple devices at the same time. This is especially useful if you have a salon with more than one groomer. The system will automatically keep the information coherent and consistent among these devices.

Add a new pet

Adding a new pet just takes few seconds. In addition to the name, photo, gender, age etc. you can keep track a many other parameters. These include the Grooming technique, details about the behavior, the owner contact etc. We have a separate tutorial that explains how all these parameters can be accessed.

Manage the contacts related to a pet

It is often useful to keep multiple contacts for a pet. With “11pets: Groomer”, you can assign one or more owners to each pet. If necessary, you can also keep an emergency contact and the contact of the corresponding veterinarian. In the same way, when you access the record of a client, you can directly access all of his/her pets. The tutorial that follows, explains how to manage the contacts related to each pet.

How to book an appointment

Booking an appointment is simple, efficient and fast. The video tutorial that follows shows all the steps. When you reserve an appointment, it will automatically be reflected in your agenda. You can also share this appointment with your client. The client will receive notifications and reminders directly on his/her smartphone. We have a separate tutorial that explains how you can share an appointment with any customer.

The information you can keep in a grooming session

“11pets: Groomer” has been designed by groomers for groomers. We know that it is important for you to store information about the schedule, the way the pet came in, detailed description of the service offered, be able to notify the owner to pick up their pet and take note of the payment and any additional purchases. We have a detailed tutorial that presents all these features. In the video that follows, you can see brief description.

Search in the pets’ list using the filters

Soon you will have a large number of pets registered in the app. We have included special functionality to make it easy to find the pet you are looking for. With the Search Filters you can search for a pet by its name, its breed and by the name of its owner. The video tutorial that follows explains each step.

How to change the owner of a pet

It is for many reasons that you might need to change the owner of a pet. The video tutorial that follows explains each step. Notice that with owner change is safe and the app will maintain all the information related to the pet and its grooming sessions.

Setup your public profile

With “11pets: Groomer” you can make your salon visible to the tens of thousands of users of the app. The tutorial that follows explains how to setup your public profile and how to define your services. You can go to the tutorial here

Define opening hours

The Opening Hours represent when your salon is open. They are relevant both for electronic appointments and for the appointments booked manually. The platform allows you to have different schedules for each weekday. You can also reserve complete days or time-slots as non-available. This is useful for vacations, holidays or for when you simply cannot accept any customer.

Approve an appointment request

When someone requests an appointment with you, you will receive a notification in the app. You can approve, reject or reschedule this request. In this tutorial we explain how to approve a request. When you approve an appointment request, your customers will automatically receive the corresponding notifications and you will know at any point their reaction to them.
You can go to the tutorial here

Import your customer contacts from your phone

If you have the contacts of your clients on your phone, you can import them to your 11pets account with the click of a button. The “Import Contacts” functionality allows you to select any number of contacts from your phone and the 11pets app will automatically import them for you.
You can go to the tutorial here

Handling the personal data of your customers

11pets provides a very efficient solution to proper handling of the personal data of your customers. The app creates a consent form for each customer which they can sign directly on your phone or tablet with their finger. Then, the system creates a PDF with the terms, the name of the customer and the timestamp of when the document has been singed. This PDF is saved in the records of the customer and is always available. You can go to the tutorial here

Remind your customers for their appointments

When your customers book an appointment with you through the “11pets: Pet Care” app, the platform will remind them automatically and you will be able to know their response at any time. However, sometimes, your customers will not have the app installed. For these cases, we have included a different feature that will allow you to send them the reminders through SMS, WhatsApp or email.

How to install 11pets on your PC

If you want to install the 11pets platform on your desktop computer you can do it. The following video shows a step by step guide for the whole process.
The only additional software you will need is an Android emulator like BlueStacks.
You can go to the tutorial here

Share the appointment information with your customer

We know that often you clients call to ask for an appointment. In this scenario, you would like them to receive reminders for this appointment. We have included this functionality in the platform.
This tutorial explains the steps you have to follow in order for your client to get reminders about the appointment. The client will receive a message with instructions on how to recover the data of the appointment with you and therefore be properly reminded.
You can go to the tutorial here

Configure the WhatsApp application to be used with 11pets for professionals

11pets allows sending messages to your customers through WhatsApp. If you have both a WhatsApp Personal and a WhatsApp Business account you can configure which one you want to the 11pets application to you.
You can go to the tutorial here

Configure between WhatsApp and WhatsApp Business
Configure between WhatsApp and WhatsApp Business

Enhanced agenda for salons with multiple groomers

In the latest version of the 11pets: Groomer application we have extended the schedule to make it easier for salons that have multiple groomers. In the agenda, the appointments for each professional are shown with a different color making it easier to distinguish. This feature is enabled by default. We are sure that it will help you save time.
You can go to the tutorial here

Agenda with multiple groomers
Agenda with multiple groomers

11pets for professionals: Invoicing and statistics

11pets: Groomer has a section dedicated to providing statistics and insights about your activity. Through the Statistics section, you can monitor your invoicing, the income from appointments and product sales, the number and type of appointments as well as the frequency of the visits of your customers.
You can go to the tutorial here

Statistics for Invoicing and appointments
Statistics for Invoicing and appointments

The information you can keep for each pet

11pets: Groomers allows keeping all the information for each pet in an efficient and intuitive way. The information is structured to allow easy access and save time. You can go to the tutorial here

11pets for professionals - Keep all the data of the pets
11pets for professionals – Keep all the data of the pets