11pets: Groomer
The most advanced groomer software for managing your salon
Save time, improve the service you offer to your customers and make your salon better known. Our software for groomers offers more than 40 features to handle all day-to-day problems.
Our groomer application is used by more than 500 groomers from all over the globe
How it will help you
Save time
Automatic reminders and pickup notifications, electronic appointments, optimized pet and customer management.
Improve customer service
Electronic appointments, session reports, and customer communication for offers, vacations or cancellations.
Work with convenience
Keep your agenda always with you, reply to the appointment requests at your convenience, share data with your employees.
Focus on what you like, leave the rest to us
The app will care for the backup of your data, will handle the personal data of your customers, can issue tickets and can even do your accounting.
10
ways to save time and improve customer service
Everything you ever needed
With 11pets: Groomer your customers can book appointments with you through the 11pets: Pet Care app. Just publish your profile, set your time schedule and you are ready. You will be able to review the requests, accept them, reject them or propose a new time. The platform will do all the rest for you. It will automatically send reminders to your customer and you will know their response to them.
Communicate with your customers to send them offers, inform them about your vacations and cancellations any keep them posted about everything you would like them to know.
Maintain detailed information for your customers and their pets. Keep specific information about the grooming needs of the pets like the technique, the behavior, notes and warnings about their character and how they react during the sessions and much more.
You can keep all the information needed in each grooming session. This includes the schedule, the groomer that will care for the pet, the state of the pet when it came (e.g., if it was dirty, had knots, etc.), the service offered, the products used and the price. If needed, you can also keep additional notes and photos.
Get detailed statistics about your invoicing, sales, hours worked, sessions, and much more. Compare with previous months and years and see how your business evolves.
Monitor the sales of products to your customers. Note the preferences of each customer, the products they bought, any discount you offered and the payment method.
With 11pets: Groomer you can fully comply to the requirements of the data protection regulations. When you connect with your customers through the platform with the electronic appointments, they will be requested to accept the Terms and Conditions which grant you the right to keep their personal data. In addition, the system creates an electronic consent form that your customers can sign on your phone or tablet. If you have the consent forms in a hard copy, you can also scan them and keep a copy in the records of the customer.
We know the importance of your customers being reminded for their appointments. When they book an electronic appointment with you, the platform will automatically remind them multiple times and you will know their response to these notifications. However, if they book their appointments in the "traditional" way, you can still send them reminders through the platform using email, WhatsApp or SMS.
With 11pets: Groomer you can fully control your invoicing and issue tickets to your customers. You will have access to detailed reports for all the sales of products and services made, the way the customers paid (cash or by card), the type of services offered and the profit you make per service. As for the tickets, if you wish you can create a ticket for each sale and send it to your customer. The platform will create a PDF document that you can share with them either through the platform or through email, SMS or WhatsApp.
40+
Functionalities
Affordable Pricing
Basic Plan
Groomer Plus
€10 / month
€13 / month
Everything you need to run your salon, save time and improve your customer service
Everything in the basic plan
+
electronic receipts and invoicing
VAT not included
VAT not included
30
days free trial
Are you new to 11pets: Groomer?
We have created a guide with all the details you need in order to get started.
Our team is at your service
We are here to help you with anything you might need.
Tap the icon on the left to send us a WhatsApp message.
Write to us directly through our contact form.
Send us an email by tapping the icon on the left.
24/7
Customer support
How 11pets: Groomer helps others
I recommend it for every groomer
The calendar is amazing, very easy to use and very complete. You can have all the information you want for every pet and its owner. A huge advantage compared to having notes on paper is that you do not have to carry things around, you have everything on your phone. And it’s not only the program, the team of 11pets is always available to help you if you need them which is extremely important for me. I have been using it for many months now and I do not change it for anything, I recommend it for every groomer.
Mónica Garrido Pérez
Professional groomer
1000+
Active customers
Tutorials for everything
To make everything even easier for you, we have posted step-by-step tutorials that explain every functionality.
Do you have any question?
Do my customers need to pay to book electronic appointments?
No, your customers do not need to pay anything. They can simply download the 11pets: Pet Care app and use it for free. The app will not only allow them to book appointments with you, but it will also allow you to communicate with them and send them reports when the grooming sessions are completed.
Does 11pets: Groomer support salons with multiple groomers?
Of course. You can have as many groomers as you wish and you can assign a different groomer at each appointment. All groomers can have the 11pets: Groomer app on their devices and the system will maintain the data consistent on all automatically.
Where is my data stored?
Your data is both on your device and on the 11pets: Cloud. With 11pets: Groomer you can work offline, even if you do not have internet connection. When you connect online, the app will automatically synchronize the data with the 11pets: Cloud. Your data is backed-up automatically on a daily basis so that you do not need to worry.
What does the price include?
The price includes all the features listed in the plan you selected and all future updates for those features. When we improve a feature that is already included in your plan, you will get it for free. In addition, the price includes the daily backup of the data and access on all your devices.
Does 11pets: Groomer offer support for Personal Data protection?
Of course. The app creates a special form for each customer with the Data Protection consent. They can sign it with their finger on your phone or tablet and give you the permission to store their personal data (like name, phone number, email, address etc.) in the platform. The app will create a PDF that is stored together with the customer's data. If you have the consent form on paper, you can take a picture of it and keep it in the system. The same if you have the form in a digital form, you can import it.
I have my data in another program, can I import them?
We can help you with that. If you have the previous data in a digital format you can send us the files and we will do our best to import them for you. The process will take few days.
Can I import the contacts of my customer from my phone?
Yes, you can. With the Import contacts functionality of 11pets: Groomer, you simply need to select your customers from your contacts list and the system will automatically import them in your account.
I have my previous data on paper, what can I do?
No problem at all, you can also import them in the platform. The best way to proceed is to first import the data of your customers with the Import contacts functionality. Then, you would need to manually add the pets. In the record of each pet, we have a special section named "Notes" where you can include the previous records. Just take a picture of them and the app will store them there.
Can I pay in a different currency?
If you use a different currency, you can also subscribe to the service without any issue. You will be charged in Euros according to the current exchange rate.
Any doubts?
Let us help you
Our support team will help you with any question you might have
Check our blog, it has detailed articles about 11pets: Groomer
Our YouTube channel is full of tutorials that present our products and explain their functionalities